Booking Policy
Booking Fee — New clients booking an initial consultation/skin discovery session (Consultation) will be required to make a non-refundable upfront payment to us of $80 in order to secure the booking. This amount must be paid prior to Your scheduled appointment and covers the cost of the initial consultation. Should You wish to book a Consultation / Treatment at the same time, You acknowledge that that we typically allow 1 hour and 15 mins for this appointment. Your Booking Fee will be redeemed from this appointment (consultation/treatment).
Deposits with Appointments — In order to schedule an appointment, we require a deposit to secure your booking. This is required for both new and exisiting clients. The deposit fee will be redeemed at your next appointment.
Appointment Reminders — A notification reminder will be sent via email or SMS 48 hours prior to Your scheduled appointment. We understand that You may need to change your booking, and we kindly request that You provide us with a minimum of 48 hours to allow us enough time to offer that spot to another client, please phone the clinic on 0433 874 951 or info@hausofdermal.net if you cannot make your booking. We will NOT accept Instagram DM’s as a form of cancelling your booking. It must be via phone/email.
The Haus of Dermal ethics policy has been put in place so that our therapists exercise in unfortunate and unforeseen circumstances; this involves things such as personal injury that prevents clients from getting to appointments, any other potential emergencies that are genuine and prevent clients from attending, or death, debilitating sickness or disease.
Examples of situations that are NOT acceptable & will require cancellation fees;
Forgetting appointments or "no showing".
Last minute work roster changes.
Mismanaging schedules or double booking.
Running late & missing your appointment.
Replying to our "Non reply" SMS reminder.
Mild sickness such as colds/flu that do not prevent clients from attending work/events (we exercise caution & provide sufficient barriers to clients & staff).
*We do our best to accommodate last minute changes, however because of the high demand we only provide a small window for genuine circumstances.
Cancellation / No Show Fee — No cancellations or changes can be made within 2 days of the appointment.
By making a booking, you agree to be bound by our booking policy. We require at least 48 hours of notice should you wish to cancel or reschedule your appointment. If you reschedule your appointment, your Booking Fee will be redeemable at your next scheduled appointment provided that you have given at least 48 hours notice.
In the event that you fail to show up at your appointment or provide 48 hours notice, we will require you to make a payment of 50% of your appointment as an upfront payment or your card will be charged. If you do not pay this fee, you will not be able to make another appointment until the fee is paid.
This policy is to confirm your commitment to attending your scheduled appointment and to protect Haus of Dermal's interest in the incident of late cancels and no shows. If our clinic booking policy is not suitable, we advise not going ahead with making a booking.